By Donna Lindskog IT World Canada
There has been recent progress since Rogers cell coverage was unavailable July 8 and several days afterward. The government is now requiring all cell companies to implement changes to avoid long outages like this. In the case of Rogers they will have to split their wireline from their wireless network. This will result in a higher quality of systems that will provide customers with better service.
Queen’s University professor Christian Leuprecht told Global News that it’s “wireless 101″ to have a built-in redundancy to avoid single points of failure. “The disclosure by Rogers that they’re running their wireline and wireless business on the same back end in itself is quite stunning,” he said.
Everyone should work to deliver good quality service. A definition of good ethics, such as CIPS provides, always includes the need to deliver good quality work. And customers always expect the best we have. Defining good quality in the network and IT sectors must always change as technology improves and best practices are developed to ensure various possibilities are covered.
It is never possible to test all the cases or cover all the possibilities. Even if you could, the cases can then be combined and appear in various permutations. In the case of Rogers outage there were two vendors dealing with a coding change and that had not been anticipated. We usually test and handle all the most likely cases and the easiest cases and leave the rest to be handled at the time on the rare chance they occur.