How MobileNet features create value?
MobileNet One Stop Portal generates field efficiency gains and reduces truck rolls resulting in significant savings and better customer experience:
- WFM tickets history at issue location prevents recurring network issues
- WFM pending and history work orders at customer address reduces truck rolls for FSTs since FNTs sees network issues
- WFM assigned tickets window allows FNTs and FSTs to quickly zoom in at issue location or customer address which reduces MTTR
- Seeing Planned and Unplanned work orders in the same area reduces truck rolls
- Actives, UPS and taps maintenance history in MobileNet logbooks helps to prevent recurring network issues
- NMS D3.1 modems displayed on maps allow field technicians to locate and resolve network issues more efficiently
- NMS D3.1 modems improve QA immediately after fixing network or customer issues while field technicians are still on location